An Open Letter to Home Depot

[chris_gerrib]

Dear Whoever-the-heck's-in-charge at Home Depot:

I frequently shop at Home Depot. It is the closest hardware store to my house, and has everything I need.

When I shop there, I usually use the self-checkout line, with the automated readers. As you may be aware, after each item is scanned, one must place the item in the bagging area before the system will allow you to scan the next item.

Unfortunately, very small items, like 99 cent bags of bolts, are too light for the sensor. Thus, one has to take these items to a human cashier. This is both irritating for the customer and inefficient for Home Depot. These low-money transactions are exactly the kind of thing that would be most profitably handled at an automated checkout lane, freeing up a cashier for more complex transactions.

May I make a suggestion? If the automated system had a "scan next item" button, this problem would be completely resolved, and I for one would be a happier customer. Thank you for your consideration.

Sincerely

Chris Gerrib

Comments

[(Anonymous)]

As long as you're at it, Chris, I want the damned computer checker to stop talking to me. The self-checkout machines here at my local HD talk, incessantly. "Please scan your next item," Please place your item in the bag" "Do you have any coupons." Arrgh! I hate that. I don't like taking orders from machines, even if they do use the word "Please." I don't even like the bell on my microwave. The thing needs a mute button. Seriously.

//Jim Wright