Customer Service Failures - Mozilla and Science Fiction Book Club

I'm having some customer service issues, so herewith I shall complain about them.

Issue The First - Mozilla Thunderbird

Windows 8.1, in their infinite wisdom, decided not to bundle a POP-compliant email client with. So, I took a flyer and downloaded Mozilla Thunderbird. I was never very happy with the look and feel of it, and of late it's gotten to the point that I click to open and email and wait (literally) a minute or more for something to happen. So, I downloaded Windows Essentials and manually migrated my saved mail out of Thunderbird and into Live Mail.


Issue The Second - Science Fiction Book Club and Quality Paperback Book Club

I've been a member of these book clubs for years. When I moved from Villa Park to Darien, both clubs managed to botch my account, by sending books I didn't want to the wrong address or not sending books I wanted. Alas, neither club offers live-person customer service, and apparently has a hard time reading the letters I sent explaining their errors.

So I cancelled my membership in both clubs. Two months ago, and yet I am still getting catalogs from them. Today will be the sixth letter I've sent saying "please cancel me."