chris_gerrib: (Default)
chris_gerrib ([personal profile] chris_gerrib) wrote2007-10-07 12:24 pm
  • Add Memory
  • Share This Entry
  • Current Mood: angry
Entry tags:

Talk about Chutzpah!

So I'm calling Comcast to report my dead cable modem, and the service rep tries to sell me their phone service!
Threaded | Flat

[identity profile] jetfx.livejournal.com 2007-10-07 05:49 pm (UTC)(link)
If he didn't fix your problem first, then he's doing a terrible job. Working at a call centre, I'm supposed to fix the customer's problem first before attempting an upsell. Even then, I only attempt upselling if the customer is not in a hurry or irritated by service.

[identity profile] chris-gerrib.livejournal.com 2007-10-08 02:09 pm (UTC)(link)
No he didn't fix it. He thinks the cable modem is bad, and has been told that the phone modem is more reliable.

Considering that the cable Internet is up, I think it's an upstream wiring problem, and they could put a gold-plated modem here and it still wouldn't work.
Threaded | Flat