Talk about Chutzpah!

[chris_gerrib]

So I'm calling Comcast to report my dead cable modem, and the service rep tries to sell me their phone service!

Comments

[jetfx.livejournal.com]

If he didn't fix your problem first, then he's doing a terrible job. Working at a call centre, I'm supposed to fix the customer's problem first before attempting an upsell. Even then, I only attempt upselling if the customer is not in a hurry or irritated by service.