Talk about Chutzpah!

[chris_gerrib]

So I'm calling Comcast to report my dead cable modem, and the service rep tries to sell me their phone service!

Comments

[jetfx.livejournal.com]

If he didn't fix your problem first, then he's doing a terrible job. Working at a call centre, I'm supposed to fix the customer's problem first before attempting an upsell. Even then, I only attempt upselling if the customer is not in a hurry or irritated by service.

[chris-gerrib.livejournal.com]

No he didn't fix it. He thinks the cable modem is bad, and has been told that the phone modem is more reliable.

Considering that the cable Internet is up, I think it's an upstream wiring problem, and they could put a gold-plated modem here and it still wouldn't work.