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Customer Service, PCs and Power
Jan. 10th, 2008 01:33 pmI just got back from lunch at Champps. It's a trendy restaurant / bar thing (everything in Oak Brook is trendy) just down the street. On my way there, the power went out for about 30 seconds.
This brief glitch apparently managed to crash the computers at Champps. I was able to get my order in, but by the time I was ready to pay, the lovely young female bartender was red-faced and nearly in tears. She was adding up tabs with her cell phone's calculator function, and frantically trying to pour drinks and wait on orders.
Her customer service ethic was admirable, but just a little over the top. When I finally got to cash out (asked for $5 out of $20 for an $11.17 bill) I told the girl, "Relax. You're not saving lives, you're just trying to make the owners some money."
The guy who told me that is Jim Adkins, former president of the bank. He left, looking for a better job, but it's still a valid point. Those who know me realize that I should frequently take that saying to heed. However, even in the breach, it is something to remember. Most of the time, we're not saving lives, we're just trying to run a business, or something equally (non) earth-shattering.
Thus endeth the lesson...
This brief glitch apparently managed to crash the computers at Champps. I was able to get my order in, but by the time I was ready to pay, the lovely young female bartender was red-faced and nearly in tears. She was adding up tabs with her cell phone's calculator function, and frantically trying to pour drinks and wait on orders.
Her customer service ethic was admirable, but just a little over the top. When I finally got to cash out (asked for $5 out of $20 for an $11.17 bill) I told the girl, "Relax. You're not saving lives, you're just trying to make the owners some money."
The guy who told me that is Jim Adkins, former president of the bank. He left, looking for a better job, but it's still a valid point. Those who know me realize that I should frequently take that saying to heed. However, even in the breach, it is something to remember. Most of the time, we're not saving lives, we're just trying to run a business, or something equally (non) earth-shattering.
Thus endeth the lesson...
