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An Open Letter to The Chicago Tribune
Oct. 5th, 2012 09:53 amTo Whom It May Concern:
I like receiving my copy of the Chicago Tribune in paper format. It's convenient, and when I go out, I can take it with me and discard sections as I read them. But, every day now for the past two weeks, I've not been getting my paper. When the paper doesn't arrive, I duteously log into the web page and report the problem. Well, about half of the time - the other half of the time the web page won't take my login, and so I have to call the 800 number.
To your organization's credit, however I contact you the paper is redelivered or a credit is issued. I appreciate that. But what I really want is my newspaper delivered in the morning like it's supposed to be.
Please don't tell me to use the electronic edition of your newspaper. I've seen it - it sucks, having been designed to be only viewable on a large-screen PC, and it looks like a layout tool for the paper. If you must have an electronic edition, make it an epub format that works on a tablet.
While I am unburdening myself, I will violate the first rule of complaint letters and put multiple issues in one letter. I realize that the newspaper business is having financial trouble. The solution is not to cancel the free TV guide section and attempt to sell me $100 worth of new TV guides in addition to the paper. I don't check the TV guide section often enough to justify paying $100 for it, but every time I would have checked it but can't, I'll remember this decision unfavorably.
Sincerely,
Chris Gerrib
I like receiving my copy of the Chicago Tribune in paper format. It's convenient, and when I go out, I can take it with me and discard sections as I read them. But, every day now for the past two weeks, I've not been getting my paper. When the paper doesn't arrive, I duteously log into the web page and report the problem. Well, about half of the time - the other half of the time the web page won't take my login, and so I have to call the 800 number.
To your organization's credit, however I contact you the paper is redelivered or a credit is issued. I appreciate that. But what I really want is my newspaper delivered in the morning like it's supposed to be.
Please don't tell me to use the electronic edition of your newspaper. I've seen it - it sucks, having been designed to be only viewable on a large-screen PC, and it looks like a layout tool for the paper. If you must have an electronic edition, make it an epub format that works on a tablet.
While I am unburdening myself, I will violate the first rule of complaint letters and put multiple issues in one letter. I realize that the newspaper business is having financial trouble. The solution is not to cancel the free TV guide section and attempt to sell me $100 worth of new TV guides in addition to the paper. I don't check the TV guide section often enough to justify paying $100 for it, but every time I would have checked it but can't, I'll remember this decision unfavorably.
Sincerely,
Chris Gerrib
