Comcast

[chris_gerrib]

I have Comcast Internet and digital TV (with DVR). Now Comcast wants to sell me their "triple play" which includes telephone. It would be cheaper, but I have questions, specifically:

1) Reliability. My cable's been out on several occasions, but the phone still works. How reliable is Comcast's voice network?


2) Call quality. Comcast voice is VoIP (Voice over Internet Protocol). Done badly, you sound like you're calling from Mars, even if you're just across the street. How is call quality?

Comments

Comcast digital voice

[(Anonymous)]

Hey Chris, Cheryl from the Podpeeps.

I have all comcast, and their phone service is broadband not VoIP. The call clarity is awesome. No one can tell the difference, however, if the cable is out, then the phone is out. Also, if you have an alarm system. like I do, the system panel must be connected directly to the modem and that might require some installation adjustments.

I have great cell coverage, so my cell phone works inside my home, so I don't worry too about the phone being out from time to time, but if you worry about such things, I would keep your landline.

Comcast Response

[(Anonymous)]

Hi there!

ComcastMelissa here. I'm having trouble w/ my log in at the moment, but I wanted to reach out to you to let you know our team is here for you if you have any other questions regarding new services or anything else you may need help with. Please free to email our team at the address below. We would be happy to help you out any way we can. Thanks for choosing Comcast. :)

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa